Who ships the parcel
Our retail partner does. When you press the orange button you land on their listing, and from that point the order, the payment, the packing, the carrier and the tracking number are theirs. Delivery times, shipping costs and any free shipping threshold are set on their side.
Returns
Returns run through the same partner, under the policy shown on the listing you bought from. Start from your order history there rather than writing to us; it is faster and they can actually see the order.
Warranty on a manufacturing fault
If a Pro-Line part is faulty out of the packet, raise it with the seller first so the replacement moves immediately. If the fault looks like something we got wrong in production, write to the pit board with photographs — we want to know, because it tells us which tool or batch to look at.
Wear is not a fault
A soft compound tire worn out in a weekend did its job. A clear body cracked at the post holes after a hard landing did too. We will happily tell you which part would last longer, but that is a choice, not a defect.